We’ve all been there. The budget just got cut. A law just changed. One of your product lines isn’t doing well compared to others. You lost a big customer. You gained a big customer. A key staff person left the organization. You know what I mean – stuff happens and you have to deal with it. What’s a leader to do? Here are a few ideas to get you going.
⇒ State your goals and report progress. The launch of a new idea or program should always include the standards by which its success will be measured. Once the standards are set, measure and report the results at regular intervals!
⇒ Let some problems “cook” awhile. Conversation and creative exploration becomes richer when groups avoid reaching consensus before all divergent views can be expressed and considered. To help ensure that minority views come to the surface, Michael West and James Richter recommend that groups include members that are likely to hold contrary views, and try to ensure that those individuals do not feel like the lone contrary voice. When people feel that at least one other person shares, or at least appreciates their views, they are more likely to join the conversation and take an interest in the outcome.
⇒ Look for “sweet spots.” Small, well-placed, well-timed, well-executed changes can produce out-sized results (like adjusting the trim tab on an airplane, or turning the rudder on a ship, or changing a seemingly small procedure.) High performance organizations are always on the lookout for opportunities to implement this kind of high-leverage change.
⇒ Cultivate networks. Organizations are complex entities. Robust and resilient organizations do more than just acknowledge that their employees are connected to others outside their home work groups—they encourage employees to seek join both internal and external networks. Interdisciplinary groups are able to combine their members’ different backgrounds and skill sets to solve problems in new and often innovative ways.
⇒ Promote professionalism. There is nothing unusual when professionals (attorneys, engineers, executives, etc.) find colleagues outside their organizations among groups of people with similar training, education, and experiences. While it is less common for line staff to pursue these outside relationships, they too can gain a lot by seeking out affiliations that reinforce professional practice standards and encourage them to raise the bar for their own performance.
⇒ Make changes collaboratively. Have to make a REALLY big change? Invite employees in the impacted departments and divisions to help assess the gap between what’s happening and what’s needed, and to offer suggestions for how to reallocate, restructure, or eliminate work.